Getting started

What’s the best way to learn how to use the platform?

The platform is extremely easy and intuitive to use! If you’d like a quick tutorial, please watch this short video https://www.youtube.com/watch?v=KvhWMWuMdQ0

Where do I find my login and password?

Your login is your work email.
For your password, you will receive an email from Oh My Lunch with your individual registration link. Use this link to register and create your password.

What should I do if I didn’t receive my registration email?

Check in your spam / junk / folder for the email from Oh My Lunch. If you find it, please also mark it as “not spam” to make sure you receive future emails.
If you can’t find the registration email, please go to smartmeals.ohmylunch.com and press “Reset password” (use your work email as a login). Then check for an email with your password reset link and follow the instructions.

What should I do if I forgot my password?

Go to smartmeals.ohmylunch.com and press “Reset password”. Use your work email as a login

Once logged in, what do I need to do?

You need to 1) set your dietary restrictions if you have any (only need to do it once) 2) choose your meals for the upcoming days. After the first log in, you will need to log in periodically (e.g. each week) to pick your meals for the upcoming days.

Allergies & dietary requirements

What do red cross and red exclamation mark next to the dishes pictures / description mean?

The red cross (x) means that one of the essential ingredients for this dish contains allergens you specified in your dietary profile; therefore you cannot select this dish.
The red exclamation mark (!) next to the dish means that this dish normally contains one of the allergens that you have specified in your profile; however this allergen will be removed by the supplier. Note: we can’t guarantee that dish would be made in the allergen free environment, so it may still contain the traces of allergen.

What should I do if I have complex dietary requirements and on a particular day there are no dishes I can pick?

We populate the dishes to cater to all common dietary requirements (GF, VG, etc.), so there should be options for everyone! However, if you have complex dietary requirements and on a particular day there aren’t any dishes that fit them, please email to requests.nl@ohmylunch.com and we’ll do our best to assist.

Selecting your lunches

What is the cut-off time for the orders?

The cut off time for the orders is 24 hours before the actual order. So, for Wednesday’s lunch, you need to order by latest Tuesday noon.

How far in advance can I select my lunches?

You can select as many lunches in advance, as long as the menus are populated. We usually populate the menus 5-7 days in advance.

Is there a way for system to pick the dishes for me automatically?

Yes, there is an autopilot feature; if you activate it, the system will automatically pick the dishes for you even if you didn’t log in. The dish will be selected based on your dietary profile. You can still log in before the order cut-off point and override the autopilot choice with your own. To activate autopilot, please click on the eye icon next to your mealplan in the dashboard tab, and switch autopilot toggle to “on”.

Other questions

Where to get help if I have further questions?

Worry not! Please email to requests.nl@ohmylunch.com and we’ll try to help as soon as we can.